Service Writer Needed!

Job description

Marine vehicles company is looking for an experienced Service Writer who is focused on providing outstanding customer experience and is interested in building a long-term relationship with customers and the company.

As a Service Writer you will serve as a liaison and be responsible for facilitating service needs with customers and technicians.

Job Duties:

  • Serve as the point of contact for customers
  • Greet customers in a timely, friendly manner and obtains all vehicle pertinent information
  • Answer questions from customers and service providers
  • Use expertise to understand the client’s problems and explain their needs for satisfactory service
  • Work with customers to create a service schedule that fits their needs
  • Process orders, manage tickets, monitor delivery, and handle customer complaints
  • Refer to vehicle's service history, inspect, and recommends additional needed service
  • Keep customer informed of the progress and status of their service
  • Review repair orders to ensure that work is completed, and additional work and authorization is noted
  • Close repair order as appropriate


  • Service writer experience
  • Automotive or engine experience
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